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Articles on:Knowledge Base
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  • Structuring your knowledge base
    A well-structured knowledge base makes it easy for your team to find what they need, when they need it — reducing confusion, repeat questions, and support tickets. BlueDocs gives you full control over categories, folders, tags, and document types so you can build an internal help centre that scales with your organization. This article shares best practices to structure your knowledge base effectively. 🎯 Start with Your Audience in Mind Before creating documents, think about: WhoSome readers
  • Creating knowledge base articles
    A well-structured knowledge base is the cornerstone of any high-performing team. In BlueDocs, knowledge base articles help centralize internal knowledge, streamline onboarding, answer common questions, and serve as a reliable resource for employees across departments. This guide explains the full process of creating, organizing, and maintaining effective knowledge base articles in BlueDocs. 🧠 What Are Knowledge Base Articles? Knowledge base articles in BlueDocs are informational documSome readers
  • Making content searchable and categorized
    Efficient access to information is one of the core goals of BlueDocs. With powerful built-in search, categorization, and content organization tools, teams can locate SOPs, policies, training materials, and internal knowledge faster than ever. This guide will walk you through how to structure your content for discoverability—ensuring your documents are easy to find, use, and manage. 📚 Overview The search and categorization system in BlueDocs is designed to surface relevant content instSome readers
  • Managing internal vs team-specific visibility
    This article explains how to control who can view your documents, folders, and pages within BlueDocs, allowing you to manage visibility for your entire organization or specific teams. Understanding Document Visibility BlueDocs offers flexible visibility options to ensure that the right people have access to the information they need. You can choose from the following visibility settings: All users in organization: This setting makes the content accessible to every user within yFew readers
  • Linking Articles in Documents
    Document links in BlueDocs allow you to create connections between different documents and pages within your organization. When you link to another document, it creates an interactive reference that users can click to navigate directly to the linked content. These links are "smart" - they show previews when you hover over them and automatically adjust if documents are moved or renamed. How to Add Document Links While Creating or Editing a Document Open the Document Editor: CreaFew readers

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